When an application or request for mediation is filed with MOHRE, a party may choose to participate in a mediation session with the assistance of the Twa-fouq Department. At this point, neither party is obligated to accept any proposed settlement.
If a peaceful settlement can’t be reached at Twa-Fouq, the Department will refer the parties to Al Adheed Centre, a Dubai Courts satellite office. Within two weeks (two) after receiving the request, the Centre will prepare a statement of claims and electronically transmit it to the Dubai Labour Court, along with supporting documents. The referred case will contain a brief outline of matters at stake.
Within three (three) business days of receiving the case, the Dubai Labour Court will schedule a hearing and notify both parties. Before proceedings begin, the court may request a representative from the Department explain the contents of their summary.
In numerous Dubai’s free zones, the mediation process needs to take place at the relevant free zone authority.